Patient told to wait 22 hours in Queen’s Hospital A&E due to ‘high demand’ for services
11:17 16 January 2017
Queen's Hospital in Romford is the flagship of Barking, Havering and Redbridge University Hospitals NHS Trust
A woman who has stayed in hospital for seven months over an undiagnosed condition claims to have been told by a doctor in A&E she would have to wait 22 hours in a wheelchair before being seen.
As the crisis in emergency departments deepened in hospitals around the country this week, more stories of record-breaking waiting times are being reported.
Scott’s partner, of Harold Wood, suffers from an undiagnosed condition and is unable to feel or move her legs without dislocating bones.
Scott accompanied her to Queen’s Hospital’s A&E department, Rom Valley Way, Romford, on Monday afternoon after he said he was told by a specialist team in the hospital there was nothing they could do for her.
He described the scene at the emergency department as “unbelievable”.
“There were about 60 to 70 people queueing. We had to move wheelchairs around to get through, it was that packed,” he said.
The pair managed to see a junior doctor within 30 minutes for an initial assessment, but he recommended the advice of a more senior person.
“We waited hours to see a consultant and he told us there was something seriously wrong and they would have liked to keep her in.
“But then he added, ‘You don’t mind sitting in a wheelchair for a minimum of 22 to 23 hours? Because there are no beds for her.”
Scott said the consultant was “sympathetic” but there was not much he could do, and the couple decided to go home. They have since returned to the hospital, where Scott’s partner is now.
Scott told the Recorder: “I don’t think they can cope anymore. It has got to breaking point.”
Chief executive of the Barking, Havering and Redbridge University Hospitals NHS Trust, Matthew Hopkins, said: “The safety of our patients will always be our highest priority. We explained to the patients that while there would be a long wait for a bed, she would be assessed and cared for while waiting. Winter is an extremely busy time and, like other hospitals across the country, we have seen high demand in recent weeks.”
Mr Hopkins added the trust worked hard to ensure patients were treated as soon as possible and within the four-hour national standard.
Danielle Hollins, of Hornchurch, said she took her 10-year-old son to the children’s A&E on Tuesday after he swallowed a plastic toy. She told the Recorder she was impressed to leave the hospital just over an hour after she arrived, with her son having completed a scan and seen a clinician twice.
I had to take the wife to Queens for an XRay at 1pm and we were out by 2 .
Could not get into the car park so had to go and wait in the council car park and only waited 5 minutes.
The blood test queue was on370 out of 450 or so.
The entrance hall was bedlam.
It will never cope if they shut King Georges in Ilford .
To many people coming into the area.
King Georges is no better had to Kidnap my father from them before they killed him.He was in for 8 weeks during which time they left him in bed gave him no physio.Gave him the wrong medications mis diagnosed him and told us all he had MRSA but he did not.Now fighting social services who want to stop his carers and take his savings.
Next time your wife needs a blood test OC go to the centre in Pettits Lane just pass the old Coach and Horses. Its only open till 12 but you won't have to wait ages. I'm not too sure about parking however as I don't use the car.
You have to say as you find and I cannot fault Queens or KGH, the way we have been looked after is exemplary.
We had 1 issue at Queens in almost 10 months, covering 40 odd appointments, and that issue was not a clinical error.
Unfortunately we were given some bad information by a nurse who had been seconded from another department and didn't understand our case.
I hold no malice towards that nurse, she was only doing what she was told, I did suggest they do not send nurses from a general ward to deal with people in the highly specialised neurosurgical wards. To be fair our consultant (who is utterly brilliant) did take my suggestion up and measures are in place to try and avoid that situation again.
Did I complain - Never - I owe just about everything to those people in Queens, King Georges, UCL and Barts.
We haven't inherited the earth from our parents, we have borrowed it from our children.
I had life saving surgery twice in 2013 and 2014 and will be under the hospital for many years to come.
I had a brilliant surgeon and now I'm looked after by a fantastic consultant.
I cant praise or thank them enough.
I've seen things you people wouldn't believe. Attack ships on fire off the shoulder of Orion. I watched C-beams glitter in the dark near the Tannhäuser Gate. All those moments will be lost in time, like tears in rain. Time to die.
my mum just come out of there after three and a half weeks, we had a rota 'standing guard' just as well constantly reminding these 'trained' staff about antibiotics to cure the various infections they managed to inflict on her. my neighbour wasn't so lucky his funeral was last week. just three different infections in his case until they found the to finish him.
If we learn from our mistakes, why aint I a genius, If you educate the masses where's the advantage for the few?
My father had stomach infection they diagnosed it as pneumonia used the wrong anti biotics made his stomach much much worse then said he was infectious and isolated him in an 8 foot by 8 foot room for five weeks with nothing to do.It nearly made him mad.
Percy and Bellend I'm genuinely sorry to here about your dad and mums bad experiences.
My old mums 93 and the minds in good order but the body ain't so I can certainly understand the anguish you both went through.
I can only comment from personal experience and as I said before I owe them my life. Literally, and I am grateful to both hospitals for the treatment and follow up consultations that keep an eye on a another condition that may or may not require treatment.
I have to say in all honesty the one person who kept me going more than anyone was Little Miss D1.
She was my inspiration!
I too owe my life to Queens and my wife has had very good treatment when she got an infection after an op in a private hospital.I think the problem lies in the care of the very elderly they are overwhelmed and can not cope.